We accept qualifying change-of-mind returns when you notify us within three calendar days of receipt and dispatch the approved return within fourteen calendar days of receipt.

For an approved hold-for-pickup shipment, receipt means the date you or your authorized recipient actually collect the parcel. The day after collection is day one. The date the carrier first holds the parcel is not the start of this return period. You must still collect within the carrier’s stated holding period.

Which orders qualify?

This voluntary policy applies to standard watch purchases made directly from Prestige Watch, including agreed private offers and purchases paid in instalments, unless a lawful, specific exclusion was clearly disclosed and agreed before payment. A deposit does not start the return period; receipt of the watch does. Any bespoke, engraved or other final-sale arrangement must be separately identified before you commit. Merely sourcing an existing reference does not automatically make it bespoke or non-returnable. Purchases through another marketplace follow the applicable marketplace terms and mandatory law.

Notify us within three days

Send your order number and a clear statement that you wish to return the watch through your client account or to support@prestigewatch.com. Please do not wait until day fourteen to notify us. The timestamp of your message records your notice; a delay in our reply does not invalidate timely notice.

We will provide return authorization, packing instructions, the return address and an approved insured shipping arrangement. Do not send a parcel to a website address or a previous shipping address without instructions. If our instructions or label arrive too late for timely dispatch, we will provide a reasonable written extension. An authorization helps us handle your parcel; it is not a condition for exercising a mandatory legal cancellation right.

Keep the seal intact and the watch unchanged

• The Prestige Watch security or tamper-evident seal must remain attached, intact and unaltered.
• The watch must show no wear, damage or deterioration beyond its documented condition at dispatch. For pre-owned watches, existing disclosed wear is not new customer wear.
• Do not wear, resize, adjust the bracelet, engrave, polish, service or open the watch. Do not remove protective films or tags supplied as part of its return condition.
• Return all supplied boxes, documents, warranty cards, links, straps, tools, accessories and gifts in the condition received.

You may carefully unpack and visually inspect the watch while preserving the seal and its condition. Opening the shipping carton alone does not break the watch’s security seal. If you believe an operational check requires altering a seal or protective film, contact us first.

A broken seal, missing items or additional wear may make a change-of-mind return ineligible under this voluntary policy. We will explain any decision and the supporting condition findings. These conditions do not automatically defeat a claim for a fault or other statutory remedy.

Dispatch by day fourteen

Hand the securely packed return to the approved carrier by the end of the fourteenth calendar day after receipt, following our insured-return instructions. Retain the dated acceptance receipt and tracking number. Creating a label is not dispatch. A return handed over on time does not become late because the carrier takes longer to deliver it.

We provide an itemized refund calculation. A shipping amount already retained will not be deducted twice. If outbound shipping was advertised as free, we will recover a return-related outbound cost only if that amount or a clear calculation was disclosed before purchase and recovery is lawful. Tax is adjusted as required. We do not add an undisclosed card-processing fee.

Example: a $20,000 watch has a $600 restocking fee. If disclosed outbound shipping is $150 and insured return shipping is $150, the watch-price refund is $19,100 before any tax adjustment. If return shipping was paid separately, that same $150 is not deducted again.

Inspection and refund

We inspect the returned watch against its serial/reference information, seal, accessories, condition photographs and recorded tests. We will communicate the outcome and any proposed deduction. Approved refunds go back to the original payment method; verified bank details are required for a wire refund. Split payments are reconciled against the original transactions. We do not substitute store credit without your agreement where a monetary refund is owed.

We inspect returns promptly and initiate approved refunds without unnecessary delay, within the deadline required by applicable law. We will keep you informed if a specific issue requires further investigation; inspection does not extend a statutory refund deadline. Banks and payment providers may take additional processing time to display the credit. An exchange is subject to availability and is handled as an agreed return and replacement purchase.

If something is wrong with the watch

Contact us promptly if the watch is faulty, arrives damaged, is the wrong item or materially differs from the agreed description. Preserve the packaging and share useful photographs or details. For a confirmed qualifying claim of this kind, we do not charge the 3% restocking fee or outbound/return shipping charges; we arrange an appropriate return and remedy. The available remedy may include repair, replacement or refund depending on the circumstances and applicable law.

The three-day notification rule and intact-seal condition for change-of-mind returns do not shorten mandatory faulty-goods rights. A later-discovered fault is not automatically excluded. Our internal test results form part of the evidence and do not, by themselves, prove that a claim is invalid.

We arrange insured shipping in discreet packaging to an approved, staffed FedEx or UPS hold-for-pickup location.

Approved collection locations

The collection facility must be staffed by FedEx or UPS and approved by Prestige Watch for the specific shipment and insurance arrangement. Examples are eligible FedEx Ship Centers or FedEx Office locations staffed by FedEx, and UPS Customer Centers offering staffed collection. We confirm availability before dispatch.

We do not use Walgreens, Walmart, grocery or pharmacy counters, third-party retail access points, lockers, drop boxes or unstaffed locations. Under this carrier-staffed policy, an independently operated UPS Store is not automatically an approved UPS facility. Residential or business doorstep delivery is not the standard shipping method under this policy.

If no eligible facility can accept the shipment near you, we will discuss an approved alternative collection location before dispatch. We will not silently substitute an excluded retail pickup point.

Before dispatch

We confirm the recipient’s name, contact details, agreed pickup facility, payment status and any required order verification. Your billing address must remain your genuine billing address; the carrier’s pickup address is a separate delivery destination. Changes to a saved address do not automatically reroute an order already being prepared or shipped.

Delivery availability, cost and timing are confirmed for your order. Any same-day dispatch or estimated delivery statement applies only where specifically offered and its stated conditions are met. If we cannot meet an agreed shipping date, we will notify you and provide the required choice of an acceptable revised date or cancellation and refund.

Insurance and packaging

We arrange transit insurance appropriate to the watch’s sale value, route, carrier and approved holding arrangement before dispatch. External packaging is discreet; legally required shipping and customs declarations remain accurate. A carrier’s declared-value service is not itself a promise of insurance.

Do not redirect the parcel, change its collection point, authorize an unattended release or instruct a third party to collect it without contacting us. Such changes may affect the approved delivery and insurance arrangements. They do not automatically remove any statutory right you retain.

Collection

Wait until tracking confirms the parcel is ready. Bring valid government-issued photo identification and any additional evidence required by the carrier. The recipient details must be consistent with the approved order and pickup arrangements. We will confirm the applicable collection requirements and holding deadline; do not assume every facility has the same rules or opening hours.

Inspect the outer parcel for visible damage or tampering. If anything looks wrong, ask staff to record it and contact us promptly. Photographs or an unboxing video may help, but a video is not a prerequisite for a valid claim.

If a parcel is lost, damaged or fails to reach the approved recipient, contact us so we can investigate and arrange the appropriate remedy. We handle claims under the insurance we arrange; your mandatory rights are not dependent on an insurer first paying us. Arrival at a hold facility is not treated as your physical receipt for our return clock.

Uncollected parcels and international shipments

Tell us promptly if you cannot collect within the carrier’s holding period. If a parcel is returned to us, we will discuss cancellation or redelivery and any lawful, previously disclosed costs. An uncollected parcel does not automatically forfeit the purchase price or your deposit.

International shipping is offered only where the destination, carrier facility and insurance arrangements are approved. Customs duties, import taxes and clearance costs are identified as included or payable separately before purchase. We do not understate values or describe purchases as gifts. Customs timing may affect delivery; mandatory cancellation and refund rights remain applicable.

Every watch dispatched by Prestige Watch will have an internal inspection and testing record linked to that watch.

The record documents the checks actually performed, the date, identifying details and any observed limitations. As appropriate to the watch and its condition, this may include external condition photographs, movement or timekeeping observations, functional checks, accessories and seal details. A pressure-resistance, power-reserve or other specialist test is recorded only if it was actually performed; we do not represent an unperformed test as a pass.

We use these records to support accurate descriptions, final dispatch checks and return inspections. Ask us for relevant condition or testing information before purchase or when reporting an issue. Internal records may contain security or third-party information that needs to be withheld or redacted.

Testing reflects conditions at the time of inspection. It does not promise perpetual accuracy, immunity from transit damage, a particular service history or water resistance beyond what is expressly documented. Do not expose a watch to water based solely on a model’s original factory specification.

Pre-owned watches may show the wear identified in their listing and condition report. Box, papers, accessories, replacement parts and known alterations are described individually. Catalogue images or reference specifications must not override the actual watch’s agreed written description.

Manufacturer warranty coverage is provided for brand-new watches where applicable and valid, and for other watches where remaining coverage is specifically stated in the listing. The listing or written order confirmation identifies the coverage communicated for that watch. Brand-new status alone is not a promise that every manufacturer’s warranty is available, transferable or valid in every country.

Any stated manufacturer warranty is governed by that manufacturer’s terms, commencement date, documentation and eligibility requirements. We do not promise a new full warranty period unless expressly stated. If a watch has no stated commercial warranty, no additional Prestige Watch commercial warranty is implied by these policies. Mandatory legal warranties and consumer rights remain unaffected.

Contact us with your order number and a description of the issue before arranging service. We can help identify the appropriate warranty route. Unapproved opening, alteration or servicing may affect manufacturer coverage under its terms; it does not automatically extinguish unrelated legal rights.

Follow the manufacturer’s care and service guidance. Protect the watch from impact, inappropriate water exposure, strong magnetic fields and use inconsistent with its condition. Routine wear and servicing are distinct from a defect claim.

Before payment, the listing or written offer should identify the watch, agreed price and currency, supplied accessories, condition, warranty position, applicable return terms, shipping arrangement and any additional charges. Contact us about any inconsistency before committing. A payment receipt alone does not override an expressly stated availability check or a different written offer.

We will confirm acceptance and the fulfillment arrangement. If we cannot supply an accepted order, or cannot resolve an error with your agreement, we will notify you and refund amounts owed. We do not substitute another watch or increase the agreed price without your agreement.

Deposits and balance payments

A private offer may provide for payment in full or an agreed deposit followed by the remaining balance. The total watch price, deposit amount, balance and due date are set out in the offer. The deposit forms part of the agreed total; it is not an additional charge.

The customer account may show separate linked deposit and balance payment orders under the same watch. Normally the deposit checkout is paid first, and the balance checkout becomes payable after the deposit is recorded as paid. Outstanding amounts must reflect payments already received. If you prefer to pay in full before paying the deposit, request an updated payment arrangement to avoid paying duplicate checkouts.

We do not treat a stored card or a reminder as authorization to charge a balance automatically. Pay the requested balance through the approved checkout or agreed bank transfer. A wire payment is confirmed after receipt and reconciliation; sending a transfer receipt alone is not confirmation of cleared funds.

A deposit is not automatically non-refundable. Any lawful special cancellation or sourcing charge must be disclosed and agreed before payment. If a balance becomes overdue, we will contact you about next steps; expiry does not automatically entitle us to retain all money received.

Payment security and cancellations

Use only payment instructions supplied through our official checkout or verified communication. Independently confirm unexpected changes to bank details through a known contact channel. Never send a full card number, security code or password by chat or email.

Available payment methods, financing offers and any wire discount are those shown for your transaction. Financing is subject to the provider’s separate approval and terms. A saved payment method is managed through the payment provider and your account settings.

Contact us immediately if you wish to cancel before dispatch. We will confirm whether shipment or an agreed custom service has begun and explain any applicable terms. The 3% fee in the voluntary returns policy is not a blanket fee for undelivered or seller-cancelled orders. Refunds required because we cannot fulfill an order follow applicable law.

A sourcing request is an enquiry, not a commitment to buy. We will present the available watch, price, condition, timing, payment schedule and any separate service charge before asking you to proceed. A sourcing deposit or bespoke commission requires clear written terms accepted in advance. We will not describe a standard sourced watch as automatically exempt from mandatory cancellation rights.

Initial sell or trade estimates depend on the information and photographs provided. A final offer is subject to inspection, identity and ownership checks, authenticity, condition and the agreed supplied set. You must have lawful authority to sell the watch and disclose known repairs, modifications, encumbrances and relevant condition issues.

Before sending us a watch, obtain written shipping instructions and confirmation of insurance, who pays transport and what happens if the final offer is declined. We will not treat an indicative quote as your acceptance of a revised final offer. Trade credits, any cash difference, title transfer and settlement timing must be agreed in writing.

If you buy a watch using a trade-in, the agreement should explain how a later lawful return is settled, particularly if your original watch may already have been resold. We will not assume that the original trade-in can always be returned.

These policies apply to use of prestigewatch.com and direct transactions with Prestige Watch. Prestige Watch is the business name used for this service. Contact us at support@prestigewatch.com for support or business correspondence. We provide the appropriate return destination with individual return instructions. The policy version disclosed when you purchase governs that transaction; later changes do not retroactively remove agreed rights.

The Returns & Refunds, Shipping & Collection, and Warranty & Testing policies form part of these terms. An individual written offer may specify additional terms before payment, but cannot remove mandatory rights. Read the Privacy Policy for information handling.

You must have legal capacity to enter the transaction, provide accurate information and use only accounts and payment methods you are authorized to use. Keep your credentials secure and report suspected unauthorized account activity promptly.

Your client account brings together enquiries, private offers, messages, orders and payment links. An accepted offer or message may require a separate checkout action. Check the status and amount before paying; account displays do not override reconciled payment records or mandatory rights.

Do not misuse the website, submit fraudulent information, attempt unauthorized access, interfere with services or send abusive or unlawful material. We may restrict access where reasonably necessary to protect customers or the service, while preserving access to order support and rights relating to existing transactions.

Website designs, original photography and written material belong to their respective rights holders. You may view, save and print information for your personal purchase and records. Brand names identify the watches offered and do not by themselves imply manufacturer affiliation or authorized-dealer status.

Market charts, comparisons and estimates are informational. Asking prices are not necessarily completed sale prices; removal of a listing does not prove a sale. Values can change and are not promises of resale proceeds, appreciation or investment performance.

Contact us first about a concern so we can investigate. Nothing here requires you to abandon a lawful complaint, payment dispute or court remedy. These terms do not exclude fraud, liabilities that cannot legally be excluded, or mandatory consumer protections. If a term cannot lawfully be enforced, the remaining provisions apply to the extent permitted.

Prestige Watch uses personal information to provide its website, customer accounts and private client services. For privacy enquiries and requests, contact support@prestigewatch.com.

Information we collect

• Account details: your name, contact details, account credentials and profile information you provide, including a profile photograph if you upload one.
• Purchases and payments: billing and delivery information, approved pickup location, orders, private offers, deposits, balances, transaction references, payment status and refund records.
• Communication: enquiries, private messages, sourcing and sell/trade requests, emails, photographs and documents you submit.
• Preferences and activity: saved watches, wishlists, review submissions, and activity recorded by the account or storefront features you use.
• Technical information: IP address, browser and device information, request and security logs, session identifiers and information used to protect the site from misuse.

We receive information directly from you, from your use of the website, and from providers confirming transactions, deliveries or service requests. Do not upload information about another person unless you have a lawful reason to provide it.

Why we use it

We use information to respond to enquiries, administer accounts, prepare and accept offers, process orders and payments, reconcile deposits and balances, arrange delivery, assist with returns and warranty enquiries, publish submitted reviews and keep appropriate business records. We also use relevant information to prevent fraud and abuse, investigate problems and improve the reliability of the service.

Where a law requires a legal basis for processing, the relevant basis depends on the purpose: performing a contract or taking steps you request before a contract; meeting legal obligations; our legitimate interests in security, customer service, record keeping and operating the business, subject to your rights; or consent where required. Where we rely on consent, you may withdraw it without affecting prior lawful processing.

Payment information

Checkout payments are processed by the payment service selected for your transaction, including Square where available. The provider handles payment credentials under its own privacy terms. Prestige Watch receives information needed to administer the transaction, such as its reference, status and limited payment-method details. Saved payment methods are represented through the provider’s payment-token facilities. Never send full card numbers, security codes or account passwords through email or chat.

Who receives information

We share the information reasonably needed for a service with relevant payment providers, hosting and technical providers, email delivery services, approved carriers, insurers, and professional advisers. A sourcing, inspection, trade or warranty request may require relevant details to be shared with an appropriate specialist or manufacturer. We may disclose information where required by law, to protect against unlawful activity, or to establish or defend a legal claim.

Our customer review pages display the review content and public display name associated with a submitted review. Private correspondence, billing details and payment information are not intended for publication. If you choose to contact us through an external service, that service’s own privacy terms also apply.

Cloudflare Turnstile

We use Cloudflare Turnstile on protected forms to help prevent automated abuse. Cloudflare processes browser and device signals for this security purpose. See the Cloudflare Turnstile Privacy Addendum. A security check does not subscribe you to marketing.

Cookies and browser storage

WordPress, WooCommerce and the site’s customer features use cookies or browser storage for functions such as sign-in, shopping sessions, cart contents, saved preferences and wishlists. Security and payment services may use their own necessary technologies when you interact with them. Some data lasts for a browser session; other preferences or account sessions may remain between visits until they expire or are cleared.

You can review and delete cookies or local storage through your browser. Blocking necessary storage can prevent sign-in, payment or saved features from working. External payment and security providers describe their technologies in their own notices. Contact us for help identifying a particular cookie or request. Where optional advertising or analytics processing requires additional notice, consent or an opt-out, those requirements apply separately; this policy is not itself a consent mechanism.

Messages and marketing choices

We send service communications relevant to your account or transaction, including enquiry responses, private offers, payment reminders, order updates and review invitations. Optional promotional communications are separate. You may use an unsubscribe option where provided or contact us to stop optional marketing. This does not prevent necessary order, security or support messages.

How long information is kept

Retention depends on the purpose and type of record. Account information supports your account while it remains active. Transaction and correspondence records may be retained after an account closes where needed for accounting, legal duties, fraud prevention, warranty or dispute handling. Security logs, backups and optional preferences have different operational purposes and may follow different retention periods. We do not promise that every record is erased immediately when an account is deleted.

When assessing a deletion request or retention period, we consider whether a transaction or dispute remains open, the applicable legal record-keeping period, the information’s sensitivity and whether it is still needed for the original purpose. Contact us for information about the records relevant to your request.

Your rights and requests

Depending on the law that applies, you may request access, correction, deletion, restriction, portability, withdrawal of consent, or object to particular processing. Other applicable rights may include opting out of certain advertising or data-sharing practices or appealing a privacy decision. We will explain applicable exceptions and respond within the required timeframe. You may also have the right to complain to the relevant privacy regulator.

To make a request, email support@prestigewatch.com and explain what you need. We may ask for proportionate verification to protect your information; we will not ask for your password or full card details. An authorized representative may contact us with evidence of authority where applicable.

International processing and security

Providers involved in your order or the website may process information in countries outside your own. Where applicable law requires safeguards for an international transfer, those requirements apply to that processing. Contact us to ask about the providers and transfer arrangements relevant to your information.

We use access controls and technical safeguards appropriate to the service, but no website or transmission method can be guaranteed completely secure. Contact us promptly if you suspect unauthorized use of your account. The service is intended for customers with legal capacity to purchase and is not directed at children; let us know if a child has supplied personal information.

Updates

We may update this notice to reflect changes in services, information practices or legal requirements. The effective date identifies the current version. Material changes will be communicated as required. Updated wording does not remove rights relating to earlier processing.

We welcome honest feedback, whether positive or negative. A review invitation is not a request for a particular rating. Any incentive must be disclosed clearly and must not depend on a positive review.

A verified-purchase label must reflect an actual verified purchase associated with the review. An imported or archived marketplace review must remain distinguishable from a review collected directly through our checkout. An archive reference is a record identifier, not an invented Prestige Watch transaction number.

We may moderate spam, impersonation, unlawful content, irrelevant material or private information. We do not remove a genuine review solely because it is critical. We may publish a business response without disclosing private order, payment or contact information. By submitting a review, you allow us to display that review and the display name you provide in connection with our review service; private account messages do not become public reviews automatically.

Public ratings and any search-engine markup must accurately describe the reviews represented. We do not guarantee that search engines will display rating badges.

Can I wait until day fourteen to decide?

Under our voluntary change-of-mind policy, tell us within three calendar days of receipt, then dispatch by day fourteen. A longer mandatory cancellation period takes priority where it applies.

Can I open the parcel?

Yes. Carefully opening the shipping carton and inspecting the watch does not itself break the watch’s security seal. Preserve that seal, all protective materials and the documented condition.

What if it is a pre-owned watch?

We compare it with the condition documented before shipment. Existing disclosed wear does not count as new wear caused by you.

Does a broken seal always mean no remedy?

No. It can affect eligibility for a voluntary change-of-mind return, but does not automatically remove mandatory cancellation or faulty-goods rights.

When does my return period start at a hold location?

It starts from actual collection by you or your authorized recipient. Count the next calendar day as day one. Collect within the carrier’s holding deadline.

Can you deliver to Walgreens or Walmart?

No. We use approved locations staffed by FedEx or UPS. Retail partner counters, lockers and unstaffed pickup points are excluded.

Where do I send a return?

Contact us first. We provide the return address, authorization and insured shipping instructions for your specific return.

Does paying a deposit reduce the restocking-fee basis?

No. For a qualifying return after delivery, the fee is 3% of the returned watch’s actual purchase price, excluding tax and shipping—not merely 3% of the deposit. Any lawful refund is reconciled against amounts actually paid.