02 / Shipping & collection

Discreet delivery.
A secure handover.

We arrange insured shipping in discreet packaging to an approved, staffed FedEx or UPS hold-for-pickup location.

Approved collection locations

The collection facility must be staffed by FedEx or UPS and approved by Prestige Watch for the specific shipment and insurance arrangement. Examples are eligible FedEx Ship Centers or FedEx Office locations staffed by FedEx, and UPS Customer Centers offering staffed collection. We confirm availability before dispatch.

We do not use Walgreens, Walmart, grocery or pharmacy counters, third-party retail access points, lockers, drop boxes or unstaffed locations. Under this carrier-staffed policy, an independently operated UPS Store is not automatically an approved UPS facility. Residential or business doorstep delivery is not the standard shipping method under this policy.

If no eligible facility can accept the shipment near you, we will discuss an approved alternative collection location before dispatch. We will not silently substitute an excluded retail pickup point.

Before dispatch

We confirm the recipient’s name, contact details, agreed pickup facility, payment status and any required order verification. Your billing address must remain your genuine billing address; the carrier’s pickup address is a separate delivery destination. Changes to a saved address do not automatically reroute an order already being prepared or shipped.

Delivery availability, cost and timing are confirmed for your order. Any same-day dispatch or estimated delivery statement applies only where specifically offered and its stated conditions are met. If we cannot meet an agreed shipping date, we will notify you and provide the required choice of an acceptable revised date or cancellation and refund.

Insurance and packaging

We arrange transit insurance appropriate to the watch’s sale value, route, carrier and approved holding arrangement before dispatch. External packaging is discreet; legally required shipping and customs declarations remain accurate. A carrier’s declared-value service is not itself a promise of insurance.

Do not redirect the parcel, change its collection point, authorize an unattended release or instruct a third party to collect it without contacting us. Such changes may affect the approved delivery and insurance arrangements. They do not automatically remove any statutory right you retain.

Collection

Wait until tracking confirms the parcel is ready. Bring valid government-issued photo identification and any additional evidence required by the carrier. The recipient details must be consistent with the approved order and pickup arrangements. We will confirm the applicable collection requirements and holding deadline; do not assume every facility has the same rules or opening hours.

Inspect the outer parcel for visible damage or tampering. If anything looks wrong, ask staff to record it and contact us promptly. Photographs or an unboxing video may help, but a video is not a prerequisite for a valid claim.

If a parcel is lost, damaged or fails to reach the approved recipient, contact us so we can investigate and arrange the appropriate remedy. We handle claims under the insurance we arrange; your mandatory rights are not dependent on an insurer first paying us. Arrival at a hold facility is not treated as your physical receipt for our return clock.

Uncollected parcels and international shipments

Tell us promptly if you cannot collect within the carrier’s holding period. If a parcel is returned to us, we will discuss cancellation or redelivery and any lawful, previously disclosed costs. An uncollected parcel does not automatically forfeit the purchase price or your deposit.

International shipping is offered only where the destination, carrier facility and insurance arrangements are approved. Customs duties, import taxes and clearance costs are identified as included or payable separately before purchase. We do not understate values or describe purchases as gifts. Customs timing may affect delivery; mandatory cancellation and refund rights remain applicable.